• Complete ISO 9001:2000 package including Quality Manual, Identification of Processes and Procedures.
• Full guidance on assessments
• Everything can be arranged for you from initial enquiry through to the assessment itself
• Full company assessment and gap analysis
• In-house or offsite training in Quality Management Systems and components
• Benefits include: -
> Effective management of processes resulting in better understanding of customer needs
> Processes working for your organisation in ensuring that the product or service meets or exceeds the customers expectations
> Being customer focused
> Satisfied customers will keep coming back

Total Quality Management

• Gaining Commitment
• Organizing for TQM
• Determination of capability
• Developing Mission Statement
• Setting up Quality Improvement Teams (QIT’s)
• Benefits include: -
> Greater company wide commitment to quality improvement.
> Can lower costs and increase profits,
> Greater people involvement. Retain your talented employees

New Product/Service Development

• Developing the process
• Correctly understanding the customer’s needs
• Building the teams
• Stage Gates
• Managing the development project
• Marketing the new product/service
• Post Launch Analysis
• Benefits include: -
> Faster product/service development times therefore faster time to market.
> Reliability
> Products/Services that are better than your competitors

Strategic Quality Management

• Quality as a Business Strategy
• Quality and the environment
• Stakeholder Analysis
• Linking quality to the cost and market side
• Quality Management Training
• Self Assessment – Evaluating the company’s quality positioning
• Benefits include: -
> Greater competitiveness
> Lower costs
> Be an ‘Excellent’ organisation

Statistical Process Control (SPC)

• SPC Training
• The cost effective way to implement SPC
• Advanced Statistics in Quality Management and Control
• Benefits include: -
> Less process variation and so less product made out of specification,
> Suitable for both manufacturing and service industries.
> Decisions based on fact

Quality Audits

• Professional Audits
• Impartiality
• Benefits include: -
> More accurate understanding of quality system effectiveness
> Reduced costs
> Effective identification of areas for improvement.

Supplier Development

• Supplier Assessments
• Ensuring your supplier knows exactly what you want
• Building the relationship
• Benefits include: -
> Lower costs
> Fewer products being returned as unsuitable
> Better relationship with supplier
> Reduced supplier base

Quality Function Deployment

• Understanding the voice of the customer
• Translating customer needs in their language to product/service specifications in your language
• Building the House Of Quality
• Benefits include: -
> Greater customer satisfaction because of better products and services
> Lower development costs
> Potential for higher ROI

Best Practice Benchmarking

• How to start
• Determination of the criteria
• Selecting the partners
• Carrying out the benchmarking exercise
• Benchmarking protocols
• Benefits include: -
> Improved processes
> Reduced costs
> Improved product and service quality

Design of Experiments

• How best to use DOE
• Steps to implementing DOE
• Proving the process
• Benefits include: -
> More efficient processes with less variation
> Reduced set up times
> Faster process optimisation

Environmental Management

• Environmental Auditing
• ISO 14001
• Managing Waste
• Legislation
• Environmental Management Systems
• EMAS
• Benefits include: -
> Competitive Advantage
> Reduced costs

Interim Quality Management/Quality Engineering

• Highly Qualified and skilled Quality Manager and Engineer
• Benefits include: -
> Quality Management System maintenance during recruitment process
> Can help recruit the right person

Training

All services can include training to suit your requirements either in-house or off-site.

All services have been proven to bring results. All you need to do to start providing better products and services is to contact New Quality Horizons.

New Quality Horizons – Value Added Innovative Solutions

Address: New Quality Horizons
31, Blossom Avenue
Theale
Reading
Berks
RG7 5AY
Tel:      0118 9304 690
Fax:     0118 9302 136
Mobile: 07815 731032